Privacy Policy
1. Who We Are
J3DB is a UK-based 3D printing and design service providing custom parts, prototypes, and small-batch manufacturing.
For the purposes of UK data protection law, J3DB acts as the data controller for the personal data you provide.
If you have any questions about this policy or how your data is handled, you can contact:
Email: contact@j3db.com
Website: www.j3db.com
2. What Information We Collect
We collect only the information necessary to provide our services.
This may include information you provide directly, such as:
• Name
• Email address
• Delivery address (confirmed after quote acceptance)
• Project descriptions and technical requirements
• Uploaded files (such as STL, STEP, images, drawings, PDFs)
• Quote or invoice numbers used for project reference
We may also collect limited information related to payments, including:
• Invoice details
• Transaction status
Payments are processed securely through Wix Payments or integrated payment providers. J3DB does not store full payment card details.
3. How We Use Your Information
Your information is used only for purposes directly related to providing our services, including:
• Responding to project enquiries
• Reviewing and assessing 3D printing feasibility
• Preparing quotes and invoices
• Processing payments
• Delivering completed items
• Communicating with you about your project
• Maintaining internal records of completed work
We do not sell, rent, or trade personal data to third parties.
4. File Sharing & Design Data
When you provide 3D models, drawings, documents, or other project files, they may be submitted through one of the following methods:
• Direct ZIP upload through the J3DB website submission form
• Secure third-party cloud storage links (e.g. Google Drive, Dropbox, OneDrive, WeTransfer)
• Model marketplace links (e.g. Thingiverse, Printables, MakerWorld)
Submitted files are used solely for:
• Reviewing project feasibility
• Preparing quotations
• Design refinement (where applicable)
• Manufacturing and order fulfilment
Once received or downloaded, files may be stored securely within J3DB’s internal project storage systems for the duration of the active project.
Files are not publicly shared, distributed, or disclosed to unrelated third parties without your permission.
If files are shared via third-party cloud platforms, those files remain subject to the privacy policies and security practices of those providers. J3DB does not control or guarantee the security of external hosting platforms.
Cloud or transfer links should remain accessible during the project review and quotation stage.
Following project completion, files may be archived or securely deleted in accordance with internal data retention practices.
If we wish to feature a completed project in our portfolio or showcase, we will not disclose personal information and may request permission where appropriate.
5. Legal Basis for Processing (UK GDPR)
Under UK GDPR, we process personal data on the following lawful bases:
• Contractual necessity – to provide services you request, such as quoting, design work, printing, and delivery
• Legitimate interest – to operate and manage our business effectively
• Legal obligation – where required for accounting, taxation, or regulatory compliance
6. Data Storage & Security
Your information may be stored securely using:
• Wix platform infrastructure
• Secure payment processing providers
• Internal project storage systems
Project files may also be stored securely on local systems used for design and production purposes.
We take reasonable technical and organisational measures to protect personal data from unauthorised access, misuse, or disclosure.
All uploaded files and project information are treated as confidential and are not shared or reproduced without permission except where required to fulfil production or legal obligations.
7. How Long We Keep Your Data
Personal data is retained only for as long as necessary.
• Project files and correspondence may be retained for reference, repeat orders, or support.
• Invoice and transaction records are retained as required by UK tax and accounting laws.
If you would like project files removed after completion, you may contact us at contact@j3db.com.
8. Sharing Your Information
We may share limited information with trusted service providers only where necessary to fulfil your order, including:
• Payment processors (for secure transactions)
• Shipping providers (for delivery of orders)
• Wix platform services (website hosting, forms, and invoicing)
Your personal data is not shared for marketing or advertising purposes.
9. Your Rights
Under UK data protection law, you have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data where legally permissible
• Object to certain types of data processing
To exercise any of these rights, contact:
contact@j3db.com
10. Cookies
Our website may use essential cookies provided by Wix to ensure the website functions correctly.
We do not use cookies for intrusive tracking or third-party advertising.
For more information, please refer to Wix’s cookie policy where applicable.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our services or legal obligations.
The latest version will always be available on this page.
Last updated: 08/03/2026